At Camp Beyond, we value the trust you place in us. Your privacy matters, and we’re committed to protecting your personal information every step of the way. Every team member at Camp Beyond understands their responsibility to handle your data with care and confidentiality.

We follow the Australian Privacy Principles outlined in the Privacy Act 1988, which set strict standards on how your information is collected, stored, used, and corrected.

SCOPE OF THIS POLICY

This Privacy Policy applies to all personal information collected through our:

• Website and online store
• Social media pages
• Customer service platforms
• In-store experiences
• Recruitment and employment processes

CONSENT

By interacting with Camp Beyond, you’re accepting the terms of this policy and agreeing to how we handle your personal information.

WHEN & WHY WE COLLECT YOUR INFORMATION

We collect personal information when you:

• Sign up for our newsletter
• Place an order
• Register an account
• Contact us through customer service or social media
• Request a product return or exchange
• Use our gift cards
• Visit our website (cookies in use)
• Enter promotions or competitions
• Apply for a role with us

We also use cookies to improve your online experience and gather insights into how our site is used. Cookies help us personalise content and ads, and understand what products or offers might interest you. You can disable cookies in your browser, but some website features may not work correctly without them.

WHAT WE COLLECT

Depending on your interaction with us, we may collect:

• Your name, email, phone number and address
• Date of birth, gender, and occupation
• Purchase and browsing history
• Company details (if applicable)
• IP address and device/browser info
• Preferences and feedback
• Other details you voluntarily provide

WHY WE COLLECT IT

Your information helps us:

• Process your orders and payments
• Provide personalised service and support
• Keep you updated with offers, events, and new arrivals
• Improve your shopping experience
• Enhance our marketing and re-marketing strategies

SHARING YOUR INFORMATION

We may share your personal information with:

• Our team and trusted staff (including overseas)
• Service providers (e.g. payment processors, email platforms, logistics partners)
• Partners assisting in marketing, web hosting, and data analysis

Some of our providers may be located in Australia, New Zealand, the Philippines, USA, Japan, or the EU. We take reasonable steps to ensure your data remains protected under relevant privacy laws when shared.

We never sell or trade your information to third parties for marketing.

We may, however, share information if legally required (e.g. to assist law enforcement with investigations).